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Consumer doesn’t think he’s king
Most consumers are unhappy with the services provided to them, according to a Consumer Online Resource and Empowerment (Core) report.
Updated : Aug 23, 2010, 01:32 AM IST
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Most consumers are unhappy with the services provided to them, according to a Consumer Online Resource and Empowerment (Core) report.
The report published in July said most complaints were lodged against the postal services, railways, insurance, healthcare and electricity sectors.
At least 34% of the 1,077 complaints were registered against various services, while 28% complaints were lodged against products, 17% against telecom sector, 13% against banking sector and approximately 8% of the complaints were made against miscellaneous sectors.
The report found that most complaints were registered in New Delhi followed by Maharashtra.
New Delhi recorded 23.98% complaints, while Maharashtra, Karnataka, Gujarat and Rajasthan recorded 18.21%, 9.36%, 8.33% and 4.25% complaints.
Core, set up by the consumer affairs, food and public distribution ministry, has redressed many consumer grievances. Of the 1,077 complaints registered against various services, Core’s intervention has redressed nearly 551 in July.
Take, for example, the case of Delhi-based Vasudha Sharma. Vasudha had withdrawn Rs4,000 from an SBI Bank ATM. However, due to power cut, the ATM machine did not release the amount. She rushed to the bank to register a complaint. The bank had assured her that her money would automatically rollout in 12 hours.
However, when there was no sign of the money for two days, Vasudha approached Core, which forwarded her complaint to the consumer affairs, food and public distribution ministry. The ministry then took up the matter with the bank and Vasudha’s grievance was redressed.
