If you have any complaint about Rail Meal while travelling in train, then there is no need to worry. Railways have appointed a Food Inspector in some special trains to check the quality of food served in the train.
The information was given by Railway Minister Piyush Goyal in Lok Sabha, who said that the inspectors have been appointed. The appointments have been made in special trains including Rajdhani, Shatabdi, Duranto, Tejas and Vande Bharat trains. Apart from this, supervisors have also been appointed in mail/express trains on sectional basis.
How to register a complaint
You can lodge a complaint through the Indian Railway Catering and Tourism Corporation (IRCTC) supervisors. The Ministry of Railways has informed that a mechanism for filing complaints through the IT system of Railways has been prepared. This mechanism includes Rail Help Helpline number 139, Twitter handle, CPGRAMS, e-Mail and SMS. Information about this process is given on e-Ticket and IRCTC portal. IRCTC Supervisor has been appointed to supervise the catering services during the journey.
Notably, even though Railways had approved the catering service in February, there is still a ban on public use items like blankets, bedsheets, etc. in trains. The government had completely banned e-catering services due to the coronavirus pandemic. IRCTC's e-catering service can be started as soon as it gets the approval of the Railway Board.
Food will be available on the seat
After reviewing, Railways has allowed the e-catering service to be resumed. E-catering service has been started following all health and safety standards. Due to this, railway passengers are getting better food and drink during the journey.
