Passengers resist from littering, keep Delhi Metro clean, with some help from cleaning gangs and CCTVsNEW DELHI: Old habits die hard, they say — but they do die sometimes as experience in cleanliness is showing on the capital’s pride — the Delhi Metro.
People in the city, known for their propensity to litter, are actually restraining themselves from spitting or throwing waste and helping keep the Metro property spic and span, says a passenger, a regular on the Metro. You hardly find paan stains on the walls, ubiquitous plastic bags lying on platforms, on the tracks or inside the train coaches, says another passenger.
But as one moves out of a metro station it is the same old story, the familiar sight of litter, just outside the Metro station! “It is a cyclic effect. If you keep an area clean it is a human tendency to maintain the cleanliness. If we keep a place dirty, people will dirty it,” says Anuj Dayal, chief public relations officer, Delhi Metro Rail Corporation (DMRC).
“We have ‘cleaning gangs’ at every station. These gangs, employed by private companies and monitored by the DMRC, look after the maintenance of the Metro. It is taking a lot of manpower and resources in keeping the Metro clean and we have been reasonably successful,” Dayal says. “Sometimes people do litter and dirty the platforms. But not as much as you would find outside,” says a maintenance person at Patel Chowk Metro station.
Deterrence has played a role in educating people. “Defaulters are booked under Operation and Maintenance Act, 2002 of the Delhi Metro. Besides, CCTVs have been mounted at all metro stations. So if someone is creating nuisance it will be recorded and can be used as evidence while booking people,” says Dayal.
“Delhi has a unique set of problems. Many people do not care about cleanliness or anything,” says Dr Iqbal Malik, founder and director of Vatavaran, an NGO working on socio-economic issues. “The credit for cleanliness in the Metro must go to the authorities and not the people. I wish the authorities at other places were as strict as the Metro,” Dr Malik says.
A cleanliness survey conducted in 2007 by AC Nielsen ORG MARG ranked Delhi 9th among 18 state capitals surveyed. The survey, aimed at understanding perceptions of citizens on levels of cleanliness of their cities, brought forth demands for greater availability of dustbins in public places and greater participation by municipal administrations in maintenance of cleanliness. The ranking suggests the national capital is not half as worse as other state capitals but not half as good either.
“The MCD’s garbage management policy will never result in a zero-garbage Delhi. It’s plan is centralised garbage management. Decentralised garbage management involving public participation is a good solution,” says Malik.
