Passengers are irked with the Jet Airways for sending in untimely feedback texts. The airline firm allegedly asked for feedback for Thursday’s Mumbai-Jaipur flight wherein passengers were left bleeding due to low cabin pressure; passengers were sent text messages and emails asking if they would recommend the carrier to other travellers.
However, Jet Airways has now apologised to passengers saying that the message was automated, and they will review it internally.
On Thursday, around 30 passengers out of 166 onboard, were affected due to low cabin pressure in flight leading to bleeding from their noses and ears. Around 5 passengers were admitted to hospital, and were later discharged.
Following the incident, the flight headed to Jaipur returned to the city airport. Amit Relan, a passenger who was on the Jet Airways flight received a text that read, “Based on your flight 9W0697 from Mumbai to Jaipur, how likely are you to recommend us to someone else? Share your feedback.”
Relan told DNA, “Sending such messages could have been avoided by manually disabling the ‘send’ option on an automated text. I spoke to the customer care head and told him the same, and I received an apology call.”
Meanwhile, Jet Airways in reply to Relan on Twitter said, “We note that our guest experience team has spoken to you. We again apologise for sending an automated message and we will ensure the matter is reviewed properly with our team internally.”
However, Jet Airways didn’t respond to an email sent to them on the matter.
Case In Point
- The Directorate General of Civil Aviation (DGCA) on Thursday, had said the crew in cockpit of Mumbai-Jaipur Jet Airways flight had forgotten to put on the switch that maintains cabin pressure
- The slip caused bleeding and acute headaches in around 30 passengers onboard. Out of the thirty passengers, five were even admitted to Nanavati Hospital and were later discharged
