Flooded with complaints from customers for Vodafone’s erratic services, the president of Bombay Telephone User’s Association (BTUA) filed a police complaint against the company at the Gamdevi police station on Thursday.
Vibhay Sinha, a customer, had to run from pillar to post to get his company number transferred in his name. “I filed my personal data four times but they still ask for it. Despite my dues being cleared, they disconnected my phone 10 times,” said Sinha. Anandini Thakoor, president of BTUA, filed the complaint on behalf of Sinha.
Nitin Gadekar, a customer from Khar (W), felt conned by the company when direct dealers convinced him to opt for a family plan with three additional numbers.
“At the end of the month, I received a huge bill with Rs1,900 deposit charged extra. The company did not pay attention to my complaints,” said Gadekar. “Their services have gone down the drain. Even important business calls get disconnected abruptly,” he added.
Achintya Mukherjee, secretary of BTUA, said, “In the last six months, customer complaints against Vodafone have risen considerably.” He added that Vodafone had the highest number of complaints against it, accounting for 30 per cent of total received against all service providers.“There are many complaints regarding settlement of bills and refunds of deposit,” said Mukherjee.
“There is no network many times. Their customer service officials are rude,” said Thakoor.
