There are often questions in the minds of consumers regarding the subsidy on LPG cylinders. Many people complain that they are not receiving the subsidy in their account. At the same time, some people feel that the government has abolished the subsidy on gas cylinders. One such customer asked the government through social media if the subsidy on LPG cylinders had been abolished? The government answered the query later.
A consumer from Delhi tweeted in Hindi, "I would like to know once again whether the Modi government has abolished the subsidy on LPG. Because in the last 18 months, not a single penny of subsidy came in our a/c, while the gas agency writes the subsidised cylinder with Rs859 on the voucher. Vr attached."
This customer named CL Sharma also attached the receipt of the gas agency along with the tweet tagging the Department of Petroleum and Natural Gas @MoPNG_Seva.
The MoPNG e-Seva, which is the official social media-based grievance redressal platform for Oil & Gas Sector, replied to the tweet saying that the subsidy has not been abolished and it differs from market to market.
"Note Dear Customer: The subsidy has not been abolished but at present also the subsidy on domestic LPG gas is in vogue and varies from market to market. As per the PAHAL (DBTL) scheme 2014, the amount of subsidy for a market is 1/4th the amount of 'subsidized cylinder' and 'non-subsidised cylinder'.
"The amount of subsidy for a market is determined by the difference between the 'price of the subsidized cylinder' and 'market-determined price of the non-subsidised cylinder," it said in another tweet.
In the next tweet, MoPNG eSeva that if the non-subsidised price is more than the subsidized price, the amount of such difference is directly transferred to the bank account of the compliant customers up to the ceiling of cylinders, which is currently 12 refill cylinders per financial year. It told the customer that "in view of the above, your subsidy is being generated 0/- in your bank account since May-2020, hence no subsidy has been transferred. If you have any other complaint regarding LPG related issues, you can directly contact Customer Care Cell 011-23322395, 23322392, 23312986, 23736051, 23312996 from 9.00 AM to 5.00 PM (Except Lunch Time)."
If you are not receiving your gas subsidy and want to check it or raise a complaint, here's how you can do it.
1. If you have a cylinder of Indane, go to the Indian Oil website indianoil.in. Here you will see a photo of the LPG cylinder, click on it.
2. After this, a complaint box will open in which you have to write 'Subsidy Status' and click on Proceed button.
3. Click on the option 'Subsidy Related (PAHAL)'. Under it, click on 'Subsidy Not Received'.
4. A new dialog box will appear in which two options will appear. Here the, registered mobile number and LPG ID will be shown.
5. If your LPG gas connection is connected to mobile then select it or you enter 17 digit LPG ID.
6. After entering the LPG ID, verify and hit the submit button
7. After this, the subsidy information will be available as soon as the booking date and other information is filled.
