Swipe Technologies, India’s largest tablet/fablet portfolio owner, today signed an alliance with Haptik Inc. to offer on-the-go support to its discerning customers through Haptik's smartphone messenger app. Haptik offers customer service beyond the realms of call center working hours, packed with ultimate convenience. This partnership doesn’t only mean customer support for Swipe users, but also makes Swipe Telecom the first ever company to enable cash-on-delivery purchases of their devices with a simple message on Haptik itself.
Haptik Inc has an app on the iTunes store and Play Store that enables customers to avail of customer service and support for over 200 companies across 13 categories, in a real-time, private, asynchronous way. "Just send a message through the app and a Haptik expert will respond within five minutes."
Shripal Gandhi, Founder & CEO, Swipe Technologies, said, “Thanks to Haptik’s mobile app, Swipe customers will be able to resolve their queries within five minutes. Customer behavior patterns have confirmed a sharp shift from voice to texting preference for a variety of reasons, and this will aid that process”
“Mobile messaging is a new form of Search,” said Aakrit Vaish, Co-founder & CEO, Haptik Inc. “Questions around gadgets & technology are the most frequently asked on Haptik today. Users constantly have queries, and/or are looking for information.
The Swipe AssistX app with Haptik is going to be available on all Marathon & Slice series of devices starting February 2015.
