Food delivery apps have become increasingly popular for their convenience in our busy lives. However, they are not without their problems, such as late deliveries, incorrect orders, and quality concerns. Recently, an incident involving live worms in a pack of high-protein buttermilk ordered online has drawn significant attention.
Gajender Yadav, a customer, found live worms in a pack of buttermilk he purchased from Amul’s website. Yadav took to social media to share photos and videos as proof of the contamination. He wrote, “Stop Buying products from @Amul_Coop website. Hey Amul you have sent us WORMS along with your high-protein buttermilk. I am writing to express my deep dissatisfaction after discovering worms in the buttermilk I purchased recently.”
The video showed white maggots crawling on the carton, and the picture revealed the rotten milk Yadav received. In a follow-up post, he described the condition of the buttermilk, stating, “Almost half of the packets were opened/torn, and the buttermilk was already rotten. An extremely bad smell was coming from the buttermilk,” urging Amul to take immediate action.
Yadav also posted screenshots of an email he sent to Amul, demanding they collect the evidence for testing and emphasizing that he wanted to avoid any false accusations from Amul later.
In an update, Yadav mentioned that Amul apologized for the incident. Amul’s Kanpur unit sent someone to resolve the issue and promised a refund. They also offered to replace the product, but Yadav declined, and he was asked to dispose of the infested boxes.
Later, Yadav shared that he received a call from Amul’s head office in Gujarat. He expressed, “They are SORRY FOR THE INCIDENT. They have checked the timeline, and as per them, this happened because of a delay from their logistics team/partner. They have assured me that they are taking this incident very seriously.”
Yadav urged Amul to ensure that dairy products are delivered within three days, stressing that delays can damage the brand’s reputation. Amul promised to heed his feedback and take action accordingly.
The incident sparked widespread concern on social media, with users flooding the comments section. One user said, “Looks like this is the source of high protein.” Another user remarked, “Precisely why I have avoided ordering online till now.” A third chimed in, saying, “Packaged dairy sent by mail is generally not a great service to subscribe to.”
This incident highlights the challenges and potential risks associated with ordering perishable food items online, prompting calls for better quality control and faster delivery times from suppliers.
