Hitesha Chandranee, a makeup artist and influencer from Karnataka, shared a video online claiming that a Zomato delivery executive hit her and ran away after an altercation over delay in delivery of food and hours after the alleged incident, the accused was arrested by the Karnataka Police.
The food delivery app had issued a statement on its official Twitter handle that it would cooperate in the police investigation as well as the medical assistance that is required.
"Hey Hitesha, thank you for speaking to us, we can assure you this is not the experience our delivery universe stands for. Our local representative shall be in touch with you shortly to help you with the police investigation along with assistance on the medical care required. We can't emphasise how sorry we are, rest assured we'll take necessary actions to prevent such incidents from happening in the future," Zomato has said.
Now, Zomato founder Deepinder Goyal has issued a statement about the ongoing fiasco on Twitter and issued a statement regarding the ‘incident that happened in Bengaluru a few days ago’.
In his statement, Deepinder Goyal said, “Right from the get go, our topmost priority has been to get to the truth. Towards that, we are helping both Hitesha and Kamaraj (our delivery partner) with all the support they need while the investigation is pending. We are also assisting the police in whichever way asked”.
The statement further says that Zomato is in ‘constant touch with Hitesha’ and is also bearing her medical costs. The statement says that they are also helping her with the legal proceedings. The statement further says, “We are also in constant touch with Kamaraj, extending all possible support to make sure both sides of the story come to light and that due process is followed in the spirit of fairness”.
Touching upon “facts” and “not opinion”, the Zomato founder also said that Kamaraj has made more than 5,000 delivers for the food-delivery startup and has a 4.7/5 star rating on the platform “which is one of the highest”. He also added that he has been with the company for 26 months.
Goyal further informs that while the investigation is on, Zomato is ‘covering his earnings in the interim while there’s an active police investigation’. They are also covering his legal expenses pertaining to the case.
