Zomato rolls out AI chatbot to assist users in placing orders, details inside
In a recent announcement, the renowned online food delivery platform, Zomato, has introduced a groundbreaking addition to its services - Zomato AI. This innovative chatbot is designed to provide consumers with tailored assistance when selecting the perfect food items for their orders.
In a recent announcement, the renowned online food delivery platform, Zomato, has introduced a groundbreaking addition to its services - Zomato AI. This innovative chatbot is designed to provide consumers with tailored assistance when selecting the perfect food items for their orders.
Described as an intelligent, intuitive, and interactive "foodie" by the company in a blog post, Zomato AI is engineered to cater to individual food and beverage preferences, dietary requirements, and even the user's current mood. It promises to revolutionize the way customers interact with the platform.
Here are the key details about Zomato AI:
Seamless Integration within the Zomato AppZomato AI isn't a separate application but an integrated chatbot within the existing Zomato app. Users can access this feature through the latest app update, with exclusive access extended to Zomato Gold customers.
A Multifaceted Tool for ConsumersZomato AI boasts an array of capabilities to meet the diverse needs of customers. Notably, it can tackle challenging queries from users, such as dietary concerns and mood-based preferences. For instance, it can provide answers to questions like "Can I find a high-protein, low-carb option?" or "What should I eat when I'm hungover?" This feature enables users to satisfy their food cravings while also addressing diet-related inquiries.
Personalized Food RecommendationsIn addition to answering queries, Zomato AI offers users a widget that lists restaurants serving their favorite dishes. If customers are unsure about what to order, the chatbot steps in to suggest popular dishes or recommend suitable restaurants. This streamlines the meal selection process, making it easier for users to make their choices.
Zomato AI's introduction signifies the company's commitment to enhancing the overall user experience. By providing personalized food recommendations and addressing food-related queries, Zomato aims to simplify the food ordering process while ensuring customer satisfaction.