INDIA
Vistara, a joint venture between Tata Group and Singapore Airlines, will fully merge with Air India, also owned by Tata Group.
Passengers have taken to social media to share their "last flight" experiences and their long-standing emotional connect with Vistara as the airline prepares for its integration with Air India on Monday.
Vistara, a joint venture between Tata Group and Singapore Airlines, will fully merge with Air India, also owned by Tata Group.
"Wrapped up my last flight on @airvistara before its merger with @airindia, set to complete in two days. Filled with nostalgia for the great flights and excellent service that made Vistara India's best airline. Wishing them all the best for this new chapter!" posted passenger Chirag Naik on X.
Another user, Brown Sahiba, shared on X, "Really tragic. What a great airline and product Vistara was. Mergers are always scary -- and one brand always dies. In this case, it will be Vistara. Reminds me of the last flight I took on Jet Airways, the evening before they stopped flying for good. Sad to see good brands die."
Passengers have been posting in-flight photos with Vistara, describing it as one of the most luxurious airline experiences they've had. To ensure a smooth transition for customers, the airlines have made comprehensive arrangements on the ground. After the merger, Vistara flights will be operated by Air India and identified by a special four-digit Air India code starting with the digit "2."
For example, flight UK 955 will become AI 2955, making it easier for customers to identify Vistara flights on the Air India website after November 12. Vistara's routes and schedules will remain the same, and the in-flight experience, including products and services, will continue to be offered by the same crew. Air India has allocated additional resources across various touchpoints in India and is collaborating with partner airports to facilitate the transition. Measures include help desk kiosks at curbside areas before terminal entry in hub and metro city airports.
Additional support includes customer service staff in "How may I assist you?" Air India x Vistara-branded T-shirts, who will guide customers with old Vistara tickets to help desks or Air India support staff. Vistara's airport ticketing offices and check-in terminals will progressively transition to Air India. Advisory notices will be displayed on self-service kiosks, guiding passengers to select Air India for check-in for Vistara flights under the AI2 code starting November 12.
At international airports, customer support staff in branded T-shirts will be available, and signage will be posted near check-in desks to assist customers. Additionally, customers contacting the Vistara call center will be automatically redirected to Air India representatives to ensure a seamless experience during the transition.
Over the past few months, 270,000 customers who had booked Vistara flights have been migrated to Air India and informed of the change. Furthermore, over 4.5 million Vistara loyalty program members are being integrated into Air India's loyalty program. The unified Air India offers customers greater connectivity, with access to over 90 domestic and international destinations and 800 more through codeshare and interline partners.
Air India's narrow-body fleet is also undergoing upgrades, with new aircraft being delivered, legacy aircraft refitted with new interiors, and Vistara's catering now extended to Air India.
(This story has not been edited by DNA staff and is published from ANI)
Anil Ambani's company makes HUGE profit in 3 months, market cap now reaches Rs...
Is Space Travel Safe: Surprising ways Space affects human body
Aishwarya Rai and Katrina Kaif lost this blockbuster franchise of Rs 600 crore, were replaced by...
'Can't believe...': Woman dresses up as ghost in viral video, here's what happened next, WATCH
HURRY UP! Coldplay announces fourth show in Ahmedabad, tickets to go on sale from...
Chhath Puja turns scary! Venomous snake turns towards woman performing rituals, then…
Meet man who left college at 18, earned Rs 1200 crore at 20, is CEO now, has net worth of Rs...
Radhika Merchant changes name, shares thoughts on work and marriage
Renewable Energy: Power generation expert Shahroz Anjum leads way in solar optimisation
Meet man, Indian-origin VP, who uses vacations to determine if he's hired right people, he is...
Ricky Ponting hits back at Gautam Gambhir's 'minding own business' advice, says, 'He is…'
Decision between renting and owning: Krupa Goel's perspective on what's shaping choices today
SC pronounces verdict on 'bulldozer justice': 'Having a home is a longing that never fades...'
Archbishop of Canterbury resigns over Church of England sex abuse scandal
Why world's most valuable company Nvidia's CEO Jensen Huang doesn’t wear a watch, know here
Renowned Yoga guru Sharath Jois passes away at 53
Guru Nanak Jayanti 2024: Know date, time and significance of festival
DSP tracks down vegetable vendor after 14 years, reason will leave you surprised
Chennai Rain Alert: Heavy showers expected today, IMD issues warning to 11 districts
Ankur Warikoo shares details about his annual salary, reveals he earns Rs...
Donald Trump chooses Elon Musk to lead THIS new Department, it is...
Jharkhand Assembly Elections 2024 LIVE UPDATES: Voting for first phase begins
IND vs SA: Arshdeep Singh on verge of scripting history, need 8 wickets to achieve THIS massive feat
Bulldozer justice: SC to pronounce verdict today on pleas for guidelines on demolition of properties
IND vs SA, 3rd T20I: Predicted playing XIs, live streaming details, weather and pitch report
Russia plans to boost birth rate with 'Ministry of Sex', here's how
Jharkhand HC issues notice to MS Dhoni in business deal case, asks him to...
IND vs SA, 3rd T20I Dream11 prediction: Fantasy cricket tips for India vs South Africa match
Meet IAS officer, aka 'Collector Bro', who cracked UPSC exam in 2007, now suspended due to...
Here’s why Chunky Panday wouldn’t stay in Shah Rukh Khan’s house in London
Yash's Toxic in trouble? FIR filed against producers of KGF star's upcoming actioner for illegal...
Meet Dr Priti Challa, Kangana Ranaut film director Krish Jagarlamudi's second wife, she leads...
Yaariyan actor Himansh Kohli ties the knot with mystery girl in Delhi temple, first wedding pics out
‘Sometimes I wish I was more tough, more thick-skinned,’ says Aishwarya Rai in viral video
KL Rahul sweats hard in Perth nets ahead of BGT series, WATCH video here
Shahid Kapoor, wife Mira Kapoor rent out their Rs 580000000 luxury Mumbai apartment for Rs...
South Korean actor Song Jae-rim dies at 39 in Seoul apartment
Viral video: Thar SUV gets stuck on railway track after man tries to shoot reel, watch here
Elon Musk's new X post claims Putin must not be blamed for Russia-Ukraine war, instead names…
Fabulous Lives vs Bollywood Wives fame Shalini Passi reveals 'Mom used chilli powder in my...'
My experiences with dating apps
Zomato CEO Deepinder Goyal reveals how company got its name, says 'we wanted…'
Key Differences Between the Indian Stock Market and Global Indices
Stock prices vs company valuation: Is your stock worth it?
Navjot Singh Sidhu is back on Kapil Sharma's show after five years, but there's a twist
Mukesh Ambani set to invest Rs 65000 crore in THIS Indian state, it will be Reliance's biggest...