Pensioners can now submit life certificates without visiting bank, post office- Here’s how

Visiting the bank has always been a hassle for many, especially for senior citizens. Through this new initiative, retired government employees will be able to reduce the hassle of going to banks physically and submitting their documents.

Now, retired government employees will have the provision to submit their annual life certificates to their respective bank branches, from which they are drawing their monthly pensions. All the pensioners must note that the last date to submit their life certificate for this year is November 30.

Before this, all the retired government employees had to visit their respective banks or post offices to submit their certificates, but starting from this month, they will be able to submit it from home by availing the doorstep service provided by public service banks such as State Bank of India.

There are a total of 12 public sector banks offering the doorstep service- State Bank of India (SBI), Punjab National Bank (PNB), Bank of Baroda, Bank of India, Canara Bank, Bank of Maharashtra, Central Bank of India, Indian Bank, Indian Overseas Bank, Punjab & Sind Bank, UCO Bank and Union Bank of India. 

These 12 banks are part of the Doorstep Banking Alliance, through which pensioners will be able to submit their life certificates from the comfort of their own homes.

How to submit life certificates through Doorstep Banking Alliance

As per the official notice regarding the new service, the pensioners will be able to submit their life certificates by booking the service either via mobile app, website or by calling on the toll-free number, after which the doorstep agent will visit the home of the pensioner.

The website reads, “In the current pandemic situation, it is difficult for customers, especially pensioners to visit branch for Submission of Life Certificate. PSB Alliance has brought the Submission of Digital Life Certificate facility through Door Step Banking, Pensioners may book the service through any of channel i.e. DSB App/Web Portal/Toll Free Numbers. DSB Agent will visit the doorstep of the customer and collect online Life Certificate using Jeevan Pramaan App.”

Retired government employees who wish to book this service can do so by downloading the 'Doorstep Banking' app from Google Playstore or access the website doorstepbanks.com or www.dsb.imfast.co.in/doorstep/login or call on toll-free number 18001213721 or 18001037188.

Pensioners will also be able to submit their life certificates through the postal service, as announced by the Department of Posts along with the Ministry of Electronics and Information Technology. This service is available for both IPPB and non-IPPB customers.

To access this facility by post, the pensioner can do to their nearest post office or put in a request for the doorstep visit of a postman. The customer will have to schedule an appointment through the Post Info app or through the website http://ccc.cept.gov.in/covid/request.aspx.

The customer will be charged a fee of Rs 70 for the successful generation of a Digital Life Certificate (DLC).

The following documents need to be kept in handy for the DLC generation-

• Aadhaar number
• Existing mobile number
• Type of pension
• Sanctioning Authority
• PPO number
• Bank account number where pension is credited