2 in 3 fliers have complaint against Air India, Jet Airways

Of the total complaints received from air passengers against domestic airlines in August 2018, around 63% were against Air India and Jet Airways (including JetLite).

While Air India has the highest number of complaints against it from passengers -- wherein out of 668 complaints, 228 were against Air India -- Jet Airways & JetLite followed with 199, and IndiGo with 155 to rank top three when it comes to passenger complaints, reveals data provided by the Directorate General of Civil Aviation (DGCA).

Almost all airlines have closed the registered complaints, spare Air India, which is yet to close 62 of the 228 complaints against it. The ratio of complaint per 10,000 passengers was 1.6 for Air India, 1.2 for Jet Airways and JetLite, and 0.3 for IndiGo.

According to data sourced, August witnessed the highest percentage share of complaints relating to baggage when compared with data between January 2018 to July 2018. Of 668 complaints, around 28% were relating to baggage that is highest compared with other months of 2018 wherein the percentage share of complaints relating to baggage stood between 21-27%.

Ashish Bharadia, who recently flew between Mumbai and Jaipur said he had to face issues relating to his baggage. "I reached Jaipur from Mumbai but four bags of my family did not, and later the airlines promised me that the luggage would be delivered to me by their representative but was not delivered instead, and I had to send a cab for collecting my baggage for which the airlines paid mere half out of the total expense I spent on hiring cab for my luggage."

Further, around 27% of total complaints in August 2018 were due to flight problems, 24.7% due to customer service, 6.6% due to staff behaviour complaints are relating to delays, cancellation of flights, catering etc.

The month of August carried 113 lakh of which around 87% of passengers were carried by private airlines, and the remaining 13% by Air India. Meanwhile, Air India, Jet Airways and IndiGo also have the highest passenger load when compared with other airlines.

When contacted, Air India official, said, "Any complaint in Air India is viewed seriously and stern action taken". Jet Airways, meanwhile, failed to offer any response.